Your Privacy Is Our Responsibility

1xv's Privacy Policy — Our commitment to data protection

1xv believes your personal data belongs to you. This Privacy Policy clearly outlines what information is collected, why it is collected, and how it is kept secure. No hidden clauses, no fine print.

Last Updated: January 2026

Key Features of Our Privacy Protection

How secure is your data at 1xv — a quick overview

SSL Encryption Protection

Every data transaction is protected with 256-bit SSL encryption. Your password, payment details, and personal data are fully secured with bank-grade security.

Never Sold to Third Parties

Your name, phone number, and any other personal information are never sold to advertisers or third parties. That is our commitment.

Minimal Data Collection Policy

Only the information strictly necessary to provide our services is collected. No excess or unnecessary data is retained.

You Are in Control

You can request to view, correct, or delete your personal data at any time. You retain full ownership of your information.

Secure Data Storage

All data is stored on encrypted servers. Regular security audits are conducted to prevent any data leaks.

Transparent Communication Policy

You will be notified in advance of any changes to the Privacy Policy. Everything is communicated openly with no hidden surprises.

Please read this Privacy Policy carefully before opening an account or starting to use the 1xv platform.
Introduction

1xv ("we", "us", or "the platform") is an online gaming platform operating for players in Bangladesh. We understand how valuable your personal information is, which is why this Privacy Policy is fully transparent about what data we collect, why we collect it, how we use it, and how we keep it secure.

By using the 1xv website or services, you agree to this Privacy Policy. If you do not agree, we ask that you refrain from using our services.

In simple terms: Your information is used solely to provide you with a better experience. It is never sold or misused.

What Information Is Collected

Information Collected at Registration

When you create an account, we collect the following information:

  • Full name and date of birth (for age verification)
  • Mobile number (for registration and communication)
  • Email address (optional, for notifications)
  • Chosen password (stored in encrypted form)

Information Collected for Identity Verification

The following documents may be requested during the KYC process:

  • National ID (NID) or passport copy
  • Mobile banking account details (for payment verification only)
  • Selfie or photo (for identity verification)

Automatically Collected Information

Some information is collected automatically while you use the platform:

Types of Data Why It Is Collected
IP Address Security Verification & Fraud Prevention
Device Information To ensure the best possible service
Browser Information To improve user experience
Gaming Activity For service improvement and regular auditing
Transaction History To meet financial security and legal compliance requirements
How Your Information Is Used

1xv uses your information only for legitimate and necessary purposes. It is never used for anything else without your authorization.

Primary Use Cases

  • Account Management: For login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals accurately.
  • Customer Support: To resolve your complaints or queries promptly.
  • Security: To prevent fraud, money laundering, and unauthorized access.
  • Legal Obligations: To meet regulatory compliance requirements.

Secondary Use (Only With Your Consent)

  • To keep you informed about relevant promotions and offers.
  • To provide updates on new platform features.
  • To deliver a personalized gaming experience.

At any time, you can You can opt out of marketing messages — simply let our support team know.

Data Sharing Policy

1xv never sells your personal information. However, in limited circumstances necessary for operating our services, some data may be shared:

When Your Data May Be Shared

  • Payment Partners: With bKash, Nagad, and Rocket for payment processing purposes only.
  • Legal Authorities: To comply with valid orders from courts or government authorities.
  • Security Partners: With fraud detection services — only the minimum necessary data.
  • Technology Service Providers: For server hosting or IT services — under strict confidentiality agreements.

In all such cases, third parties are contractually bound to uphold 1xv's privacy standards. They are not permitted to use your data for their own marketing or any other purpose.

Cookie Usage Policy

Cookies are small data files stored in your browser. 1xv uses the following types of cookies:

  • Essential Cookies: For login sessions and security purposes — these cannot be disabled.
  • Performance Cookies: To understand site speed and usage patterns.
  • Preference Cookies: To remember your language and theme preferences.

You can disable cookies through your browser settings, though some platform features may not function properly as a result.

How Long Is Data Retained

We do not retain data longer than necessary. The general rules are:

  • Account Information: For the duration your account is active, and up to 5 years after closure due to legal obligations.
  • Transaction Records: 5 to 7 years (to comply with financial regulations).
  • Communication Records: Up to 2 years after the issue is resolved.
  • Marketing Consent: Until consent is withdrawn.

Want to delete your data? After closing your account, you may request deletion of any data that is not subject to legal retention requirements.

Your Privacy Rights

You have full control over your data at 1xv. Here are your rights:

1
Right to Access Your Data

Request to see what information we hold about you.

2
Right to Rectification

You can request corrections to any inaccurate or outdated information.

3
Right to Erasure

You can request deletion of your data under certain conditions.

4
Right to Restrict Processing

You can request that we restrict the use of your data for specific purposes.

5
Right to Data Portability

You can export a copy of your data and transfer it to another platform.

6
Right to Withdraw Consent

You can withdraw consent for marketing or optional data use at any time.

Security Measures

1xv uses industry-leading security measures to protect your data:

  • 256-bit SSL/TLS Encryption: All data transmissions are secured.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Regular Security Audits: Audited by independent third-party experts.
  • Firewall Protection: Advanced firewall protection against unauthorized access.
  • Encrypted Password Storage: Passwords are never stored in plain text.
  • Suspicious Activity Monitoring: 24/7 automated monitoring system is active.

Your Responsibilities: Never share your password with anyone. If you notice anything suspicious, contact our support team immediately.

Child Protection Policy

1xv strictly prohibits providing services to anyone under 18. We do not knowingly collect any personal information from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data. If a parent or guardian suspects their child has registered, please contact our support team right away.

Policy Updates

1xv may update this Privacy Policy from time to time. We will notify you on the platform before any significant changes take effect, and the "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.

Contact Us: If you have any questions about our Privacy Policy, email us at: [email protected]

General Inquiries

Answers to the most frequently asked questions about our Privacy Policy

No, never. Your phone number is used solely for account verification, payment processing, and direct communication with you. It is never shared with third-party advertisers or marketers.

Yes. Copies of NID or passport submitted for KYC verification are kept secure on encrypted servers. Only authorized personnel may access them for verification purposes, and access is restricted once verification is complete.

Following account closure, transaction records must be retained for 5–7 years due to legal obligations. However, marketing data and non-essential personal data will be deleted. To formally request data deletion, please contact our support team.

Transaction records are stored for financial security. However, your mobile banking PIN or full account number is never saved on 1xv's servers — payments are processed directly through the payment gateway.

Absolutely. Simply notify our support team via live chat or email to stop receiving promotional SMS or notifications. Please note that essential account-related messages (login OTP, payment confirmations) cannot be disabled.
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